HOT WATER SYSTEMS
No hot water. If you have no hot water, or you run out after a short time your hot water system may require topping-up. You do this by opening the filler-valve on your system. Lift the lever and wait until you see water running from the overflow pipe. You should do this on a regular basis to maintain the volume of water in the system as this will avoid a repeat of lack of hot water. Alternatively, it could be no power to the system (if electric) or the pilot light may have gone out if a gas system. Check the power box to ensure there is power to the system, look to ensure the switches are all in the up position. If a gas hot water service, follow the instructions on the system to relight the pilot light. For other please report to your property manager by completing a Maintenance Request Form which you will find on our website under the Tenant’s menu.
The most common problem in properties is leaking from wet areas e.g. bathrooms, laundries, kitchens, into adjoining rooms. A regular check for water leaks is advisable. If the carpet/floor is wet, sponge and dry area thoroughly and check again after use. Advise our office if a problem.
ELECTRICAL/LIGHTING – LOSS OF POWER
In the event you lose all power to the property first check to see if your neighbours have power. If they don’t and it is a power outage to your area, please contact Energex. If it is not a general power outage, please check the power box to see if the switches are all in the on position. If not please reset the switch that has tripped. If, once you have reset the switch the power comes back on, but you lose power again, it may be due to a faulty appliance.
If this happens please unplug all appliances and reset the power switch in your power box. Then try plugging in each appliance, one at a time ensuring the power switch is on. If the power goes off whilst doing this the cause of the problem is most likely a faulty appliance. Unplug the faulty appliance and plug the rest of your appliance back in and reset the switch in the power box. This should rectify the problem. If this does not work, please contact your Property Manager immediately so we can arrange for an electrician to inspect the property.
ELECTRICAL – OTHER
If you notice any defective electrical items, such as light switches, power outlets, or electrical appliances do not attempt to fix them. Do not touch these items and contact your property manager immediately.
No power to oven or hotplate. Check your power box to see if the switch has tripped. If so, reset the switch and test the appliance again to see if it works. If the fault repeats please report the problem to our office by completing the Maintenance Request Form
LEAKING FROM TOILET
Regular mopping and turning off the tap between uses is adequate until the tradesperson arrives.
Please complete the Maintenance Request Form and send to our office to arrange for a tradesperson.
FOOD DISPOSAL UNIT – INSINKERATOR
In the event you have a problem with the insinkerator, unplug the unit from the power and place your hand inside to ensure there is no foreign object obstructing the operation. If this is clear, check the red reset switch which is usually located at the bottom of the unit, you may need to push the reset button. Plug the unit back in and test. If it still fails to operate but you can hear a buzzing coming from the unit it may be jammed. In this case you can attempt to free the system up by inserting an allan key in the base of the unit and applying a little force to turn the rotor, at the same time use fresh water to flush any debris from the system. If none of these measures fix the problem, please complete a Maintenance Request Form and submit it to our office. Please DO NOT attempt to disassemble the unit. Tenants will have to pay for any repairs required due to blockages caused by the tenants.
- Ensure regular water testing for correct PH level to prevent mould/fungus forming in the pool. Please note you will be required to provide a water test certificate at the end of your lease
- Water must be kept at a level to allow water to flow through the skimmer boxes at all times. Failure to do this could result in hefty bills for you.
- Regular clearing of the pool skimmer box
- No pets or animals are permitted in the pool as this will create a chemical imbalance.
- Vacuum at least once a week to keep pool clear of debris.
- Regular checks of pump to ensure motor working correctly and efficiently. A leak in or around the pool filter or pump should be reported by completing the Maintenance Request Form
- You are responsible to report any obvious problems with the pool to our office.
- No metal objects are allowed in the pool as they could cause rust marks, or other damage to the pool surface, or liner
Check the following:
- Is the power connected, plug fully in?
- Is the lid sensor operational?
- Are the hoses in good repair and attached to the taps?
- That the machine is not overloaded with clothes
- The water taps turned on
If after carrying out the above checks the machine still does not operate, please submit a Maintenance Request Form to our office.
Water bubbling out of the ground could be a serious problem and could lead to further
complications and large water bills. It is your responsibility to report this to our office immediately.
Emergency maintenance must be reported immediately. Please refer to the 17a Residential Tenancies Information Statement (the booklet in your lease pack) page 16. All emergencies must be phoned through to the office as soon as possible and also advised in writing.
All general maintenance must be put in writing using the Maintenance Request Form .
Yes, it can be annoying when a smoke alarm goes-off when you burn the toast, or due to some other innocuous reason. If this happens remove the cause of the smoke and air the room. Open windows or doors and use a paper to fan around the smoke detector. Under no circumstances attempt to remove the battery or in any other way tinker with the smoke detector. These are a vital piece of safety equipment which could save your life. DON’T TOUCH THEM!